The Wine Circle

Customer Reviews about The Wine Circle:

• ★ ★ ★ ☆ ☆
  Very disappointing - date night ruined
  The food was good but the service was very poor. They got our order wrong - there are two chicken dishes on the menu. One is on the fixed menu which isn’t priced individually and we didn’t consider ordering from, the other on the a la carte which we ordered from. When we queried the mistake, we were told it would take 45 mins to cook the right order and the kitchen closed in 10 mins. No apology or acceptance of the misunderstanding. When we received the bill, we’d hoped they’d have acknowledged the error however, they charged us £18 (the same price for a two chicken thigh dish from the set menu which wasn’t individually priced as a whole Poussin that we’d ordered) when the full fixed menu was £29.50 which included a starter, main, desert and glass of Prosecco. Just seems off. We cancelled a table at another local restaurant to eat and drink there because the menu looked inviting, and Sonny encouraged us to explore the menu and consider joining as members to receive reduced prices in the future. As a first time experience it was very poor. We are local with a wide circle of friends that we would have encouraged to go here however, it does not represent value for money and the management do not seem to know their own menu or how to handle a genuine issue, which is reflected in the disgusting response they posted to this honest review originally posted on Tripadvisor. Their response is accusatory and filled with lies about our behaviour in their restaurant to cover their own inadequacies. We were never rude, we simply said we would not be returning. Never have I read such a vitriolic and unprofessional response to a review however, I’m not surprised and it just goes to show the lack of class present at this establishment. If you read the other negative reviews they all reference the poor attitude and customer service experienced when querying the food or service. The restaurant owners bully boy tactics and poor attitude to feedback are reflected in the response, which make it clear that if you’re honest about your experience there, you will receive a backlash of abuse.
  By karlwhelpdale, October 17, 2018

About The Wine Circle in Virginia Water

Our company The Wine Circle is located in the city of Virginia Water, region Surrey. The legal address of the company 13 Station Parade. The scope of our company Food & Beverages, Beer, Wine & Spirits. For more information, call 01344 843369

Keywords: Canteen, Restaurants, Bars, Wine Merchants, Wine Shop, Wine Club, Cafe, Deli
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Facebook: https://www.facebook.com/winecirclevw
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